Operations Assistant specializing in workflow optimization, documentation, business systems, and practical automation using Google Workspace, Make.com, ClickUp, and AI productivity tools.
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Client turnaround improved after a self-initiated Google Workspace automation
Daily completed tasks per employee, same team, same headcount
Employees led nationwide across 10 banking clients
Active cases coordinated daily across the Philippines
Employees trained on the new workflow; ~150 coached through the transition
Time to promotion from Investigator to Supervisor
I'm Renz Lui Santos, an Operations Professional based in Manila, Philippines. I trained in Information Technology, then spent seven years running operations for companies that needed someone they could hand a mess to and trust it would come back organized.
I supervised a 320-person credit investigation team across 10 banking clients, and when I saw a manual bottleneck slowing everyone down, I built the fix myself: a Google Sheets and Forms system that pushed on-time case completion from 50% to 80% and doubled daily output per employee.
My approach starts with understanding how work actually moves through a team before touching any tool. Once I can see the bottleneck clearly, I simplify the process, document it, and only then bring in AI-assisted productivity or automation, whether that's a spreadsheet formula or a Make.com workflow, to remove the steps that don't need a human.
Every operational improvement I've made — from the banking case system to the automation projects below — follows the same sequence. Technology is never the first step.
Sit inside the workflow long enough to see how work actually moves, not how it's supposed to move.
Find where time and accuracy are actually being lost.
Cut steps that exist out of habit, not necessity.
Map the new process before building anything.
Write it down so it survives without me.
Only now does a tool enter the picture, and only for the steps that don't need a human.
Walk the team through the change until it sticks.
Check the numbers against the baseline.
Treat the fix as a draft, not a finish line.
Remote team supervision: KPI tracking, performance coaching, and process improvement. I took one team's on-time completion from 50% to 80% and doubled daily output per employee along the way.
Full-cycle order processing: cart creation, fulfillment tracking, catching errors before customers notice them, and following up until the order actually ships.
High-accuracy data entry and database management across academic platforms, CRM systems, and structured pipelines. I've processed 750 to 1,000 pages of exam content a day without letting duplicates or formatting errors through.
I design workflows in Claude, ChatGPT, and Gemini to remove the manual steps in a process, not to bolt AI onto it. I built one that turns a 45-minute product listing into a 10-second one. Tell me your repetitive task and I'll find its automated version.
End-to-end admin support: inbox management, scheduling, data entry, documentation, and research, built so nothing gets lost in the handoff.
Visual content in Canva, Photoshop, CapCut, and DaVinci Resolve: social graphics, short-form video, anything a brand needs cut or exported.
Two case studies, two different kinds of proof: one real operational transformation inside a 320-person team, one flagship portfolio system that demonstrates the same thinking applied to a fully connected, automation-supported build.
Business problem: a manual encoding bottleneck was quietly capping how fast a 320-person nationwide credit investigation team could close cases for 10 banking clients.
Operational thinking: I designed a Google Sheets and Forms system to replace the manual step, standardized it into an SOP, and trained the team on it over a phased rollout, rather than just automating the symptom.
Business impact: client turnaround improved from 50% to 80%, daily output per employee roughly doubled, and the system is still in use today.
A portfolio demonstrating how workflow design, documentation, AI-assisted productivity, and practical automation work together to improve business operations.
Knowledgeset needed exam content ingested accurately at volume, with no duplicates or formatting errors making it to production. I built the data-curation pipeline that feeds their AI system from multiple academic sources and refined it through iterative feedback loops as new exam types came online.
Designed and built a full-featured Applicant Tracking System dashboard — featuring an overview of open jobs, total candidates, active applications, and hires, alongside a visual pipeline breakdown (Applied → Screening → Interview → Offer → Hired) and a real-time activity feed.
Built an AI-powered tool that turns basic product details into a complete, SEO-ready listing for Shopee, Lazada, and Amazon, cutting the job from 45 minutes to under 10 seconds. Powered by Groq and Llama 3.3 70B, with Google Sheets logging and a secure Vercel serverless proxy.
Renz doesn't just do the work, he elevates it. He tests new methods, trains the team on better ways to operate, and always finds smarter, faster solutions. Accurate, efficient, and consistently innovative. Working alongside him has genuinely raised the bar for what good operations look like. He makes the rest of us better without even trying.
Renz has been an exceptional Virtual Assistant to work with. He consistently shows up, gets the work done, and maintains a high level of attention to detail. He logs his hours properly, communicates clearly, and is extremely reliable. If he ever encounters a personal issue, he proactively makes up the time to ensure nothing falls behind.
What stands out most is his balance between independence and communication. If something is unclear, he asks clarifying questions rather than guessing. At the same time, he's comfortable operating with uncertainty — he doesn't stall if I'm unavailable and doesn't require micromanagement.
I set the tickets and expectations, and he executes efficiently and quickly. He works with focus, doesn't waste time, and delivers consistently. Overall, I'm very happy with Renz's performance and would confidently recommend him.
If your business runs on manual work, inconsistent workflows, or documentation that lives in someone's head, I'd like to hear about it. I'm currently working 35–40 hours a week and have room for one more. Tell me what's slowing your team down, whether that's a process, a handoff, or a system that's outgrown itself, and I'll tell you how I'd approach fixing it.
