Virtual Assistant & AI Workflow Specialist with 6+ years of experience building systems that actually work — combining remote operations expertise with cutting-edge AI tools to help businesses move faster and smarter.
Work With Me
I'm Renz Lui Santos, a results-driven Virtual Assistant and operations professional based in Manila, Philippines. With a background in Information Technology and over six years of hands-on experience, I bridge the gap between human intelligence and AI-powered tools.
From supervising credit investigation teams to handling high-volume remote operations, I've always found ways to make processes leaner, faster, and more reliable. My recent deep-dive into AI collaboration — certified through Anthropic, AWIT, and Coursera — has only sharpened that edge.
I don't just use AI tools. I build workflows around them, automate repetitive tasks, and engineer prompts that turn vague ideas into polished outputs.
Design and implement intelligent workflows using Claude, ChatGPT, and Gemini. From prompt engineering to multi-step automation, I make AI work for your specific business needs.
End-to-end administrative support — inbox management, scheduling, data entry, documentation, and research — executed with speed, precision, and 100+ WPM accuracy.
Full-cycle order processing on platforms like UberEats and similar systems — cart creation, fulfillment tracking, discrepancy resolution, and customer satisfaction management.
High-accuracy data input, organization, and integrity maintenance across platforms. Experienced in academic content management, CRM systems, and structured data pipelines.
Supervision of distributed teams, KPI tracking, performance coaching, and process improvement — with a proven track record of boosting productivity by 20%.
Visual content production using Canva, Adobe Photoshop, CapCut, and DaVinci Resolve — from social media graphics to video editing for brands and creators.
Built and configured a custom AI training pipeline for Knowledgeset — curating exam data from multiple sources, structuring it for machine ingestion, and continuously improving system accuracy through iterative feedback loops.
Developed a suite of reusable prompt templates and AI-assisted workflow templates during the Anthropic/AWIT AI specialization — enabling automated content generation, summarization, and structured data extraction at scale.
Designed and built a full-featured Applicant Tracking System dashboard — featuring an overview of open jobs, total candidates, active applications, and hires, alongside a visual pipeline breakdown (Applied → Screening → Interview → Offer → Hired) and a real-time activity feed. Built to streamline hiring workflows for remote-first teams.
Renz doesn't just do the work, he elevates it. He tests new methods, trains the team on better ways to operate, and always finds smarter, faster solutions. Accurate, efficient, and consistently innovative. Working alongside him has genuinely raised the bar for what good operations look like. He makes the rest of us better without even trying.
Renz has been an exceptional Virtual Assistant to work with. He consistently shows up, gets the work done, and maintains a high level of attention to detail. He logs his hours properly, communicates clearly, and is extremely reliable. If he ever encounters a personal issue, he proactively makes up the time to ensure nothing falls behind.
What stands out most is his balance between independence and communication. If something is unclear, he asks clarifying questions rather than guessing. At the same time, he's comfortable operating with uncertainty — he doesn't stall if I'm unavailable and doesn't require micromanagement.
I set the tickets and expectations, and he executes efficiently and quickly. He works with focus, doesn't waste time, and delivers consistently. Overall, I'm very happy with Renz's performance and would confidently recommend him.
Whether you need a detail-obsessed VA, a workflow architect, or someone who truly understands AI tools — I'm ready. Let's build something efficient.