Virtual Assistant and AI Workflow Specialist, seven years into remote operations. I led a 320-person team, then built AI tools instead — one of mine turns a 45-minute product listing into a 10-second one. Send me your repetitive work and I'll automate it.
Work With Me
I'm Renz Lui Santos, a Virtual Assistant and operations professional based in Manila, Philippines. I trained in Information Technology, then spent seven years running operations for companies that needed someone they could hand a mess to and trust it would come back organized.
I supervised a 320-person credit investigation team, processed thousands of order tickets, and built a Google Sheets system that pushed on-time case completion from 50% to 80%. Then I got curious about AI. That turned into certifications from Anthropic, AWIT, and Coursera, and into workflows I run on client work now.
I build the workflow around the AI tool, automate the steps that don't need a human, and write the prompts that turn a vague request into a finished output.
I design and build AI workflows in Claude, ChatGPT, and Gemini — prompt chains, multi-step automations, systems you don't have to babysit. I built one that turns a 45-minute product listing into a 10-second one. Tell me your repetitive task and I'll find its automated version.
End-to-end admin support: inbox management, scheduling, data entry, documentation, and research. I type at 100+ WPM, and nothing gets lost in the handoff.
Full-cycle order processing: cart creation, fulfillment tracking, catching errors before customers notice them, and following up until the order actually ships.
High-accuracy data entry and database management across academic platforms, CRM systems, and structured pipelines. I've processed 750 to 1,000 pages of exam content a day without letting duplicates or formatting errors through.
Remote team supervision: KPI tracking, performance coaching, and process improvement. I took one team's on-time completion from 50% to 80% and grew their output 20% along the way.
Visual content in Canva, Photoshop, CapCut, and DaVinci Resolve: social graphics, short-form video, anything a brand needs cut or exported.
Built and configured a custom AI training pipeline for Knowledgeset — curating exam data from multiple sources, structuring it for machine ingestion, and continuously improving system accuracy through iterative feedback loops.
Built a set of reusable prompt templates and AI workflow templates during the Anthropic/AWIT specialization, covering automated content generation, summarization, and structured data extraction.
Designed and built a full-featured Applicant Tracking System dashboard — featuring an overview of open jobs, total candidates, active applications, and hires, alongside a visual pipeline breakdown (Applied → Screening → Interview → Offer → Hired) and a real-time activity feed.
Built an AI-powered tool that turns basic product details into a complete, SEO-ready listing for Shopee, Lazada, and Amazon, cutting the job from 45 minutes to under 10 seconds. Powered by Groq and Llama 3.3 70B, with Google Sheets logging and a secure Vercel serverless proxy.
Renz doesn't just do the work, he elevates it. He tests new methods, trains the team on better ways to operate, and always finds smarter, faster solutions. Accurate, efficient, and consistently innovative. Working alongside him has genuinely raised the bar for what good operations look like. He makes the rest of us better without even trying.
Renz has been an exceptional Virtual Assistant to work with. He consistently shows up, gets the work done, and maintains a high level of attention to detail. He logs his hours properly, communicates clearly, and is extremely reliable. If he ever encounters a personal issue, he proactively makes up the time to ensure nothing falls behind.
What stands out most is his balance between independence and communication. If something is unclear, he asks clarifying questions rather than guessing. At the same time, he's comfortable operating with uncertainty — he doesn't stall if I'm unavailable and doesn't require micromanagement.
I set the tickets and expectations, and he executes efficiently and quickly. He works with focus, doesn't waste time, and delivers consistently. Overall, I'm very happy with Renz's performance and would confidently recommend him.
I build AI workflows and run day-to-day VA operations, often for the same client. I'm currently working 35–40 hours a week and have room for one more. Email me what's slowing your team down and I'll tell you how I'd fix it.
